For problems with the app, purchases or iCloud sync.
support@pleinbook.comSupport
Stuck, found a bug, or want to show what you’ve painted? Here’s how to get in touch, and quick fixes for the things people ask about most.
Discord
Ask other painters, share your pages and hear about updates first.
Join the DiscordQuick fixes
Section titled “Quick fixes”The Pencil needs pressing too hard, or too lightly
Open Settings › Pressure and touch › Pencil pressure and calibrate. It sets how hard you need to press for full pressure, so you never have to push harder than is comfortable. You can shape the pressure curve there too.
Double-tap or squeeze isn't doing what I expect
By default, double-tapping Apple Pencil opens the kit ring, and squeezing Apple Pencil Pro picks up the colour under the tip. You can set each one to Kit ring, Pick a colour, Scratchpad or Nothing in Settings › Apple Pencil. If your device’s own Apple Pencil settings give the gesture to something else, Pleinbook leaves it alone.
I don't have an Apple Pencil
In Settings › Painting, set Paint with to Finger. Pressure then comes from how much of your finger touches the glass, which you can calibrate in Settings › Pressure and touch › Finger pressure.
I made a mark I didn't mean to
We believe in a sketchbook being raw and authentic, so undo is off by default, even if that means embracing mistakes and accidents. If you’d like a safety net while you learn, turn on Easy Mode in Settings for a single undo step.
Once you’re done painting, remember to lock the page (the padlock in the top bar) so you don’t accidentally smudge or paint on it later.
I can't paint on a page
It’s probably locked. Tap the padlock in the top bar to unlock it. If the whole sketchbook is locked, unlock it from its long-press menu in the library.
A brush didn't import
Pleinbook brings in Krita brush bundles and presets and Photoshop brush tips, and skips the kinds of brush it can’t paint with; the summary after importing says how many came in. If a brush needs a tip from another bundle, import that bundle first, then this one again.
A page shows a “Conflict copy” badge
Two devices changed the same page before they could sync, so Pleinbook kept both versions rather than lose either. Keep the one you want and delete the other.
Pleinbook Unlock isn't showing on my other device
Make sure the device is signed in to the same Apple Account you bought Pleinbook Unlock with, then tap Restore Purchases in Settings. Pleinbook Unlock belongs to your Apple Account, so it works on all your devices.
iCloud says storage is full
Your work is safe on your device, and it uploads when there’s space. Free up iCloud storage, or add more in your device’s Settings, and Pleinbook catches up on its own.
Reporting a bug
Section titled “Reporting a bug”Email us and include:
- what you were doing, and what went wrong
- a screenshot or screen recording, if you can
- your device model and its iPadOS or iOS version (the device’s Settings › General › About)
- your Apple Pencil model
- the brush engine version (Pleinbook Settings › Diagnostics)